At Halloween Toys Store, we want every spooky treasure to bring you joy! But if something isn’t quite right with your order, we’re here to help make it right. Our return and exchange policy is designed to be as friendly as our plush toys.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for most items. Please note that due to the seasonal nature of some products, we cannot accept returns after this period.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Include the following information in your email:
    • Your order number
    • The item(s) you wish to return or exchange
    • Reason for the return or exchange
    • Whether you prefer a refund or exchange
  3. Our team will respond within 1-2 business days with a Return Authorization Number and instructions
  4. Package the item(s) securely in the original packaging if possible
  5. Ship the item(s) to our address (provided in the return authorization email)

Return & Exchange Request Template

To make the process even easier, you can use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Halloween Toys Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Item(s) to Return/Exchange: [List the item(s)]

Reason for Return/Exchange: [Please describe the issue]

Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide instructions on how to proceed.

Thank you,

[Your Name]

Refund Information

Once we receive your returned item(s):

  • Refunds will be processed within 5-7 business days of us receiving your return
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (unless the return is due to our error)
  • For exchanges, we’ll ship the replacement item once we receive your return

Non-Returnable Items

To ensure everyone has a safe and hygienic Halloween experience, the following items cannot be returned or exchanged:

  • Opened novelty toys (due to hygiene reasons)
  • Personalized or custom-made items
  • Items damaged due to customer misuse
  • Clearance or final sale items (these will be marked at time of purchase)

Important Notes

• Items must be returned in original condition with all tags and packaging

• You are responsible for return shipping costs unless the return is due to our error

• For international returns, please note that customs fees and international shipping costs are non-refundable

Need Help?

Our friendly support team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 177 Alpha Avenue, Jacksonville, US 32202

We typically respond within 1-2 business days – no ghosting, we promise!

Last Updated: October 2023 | Where Spooky Meets Spectacular Fun!